Messaging services
Nothing gets in the way of a conversation like static. Our infrastructure and in-house telco stack are compatible with all carrier networks, optimizing call quality.
Voice
Bytecity builds fast, reliable and secure Voice applications for your business with our powerful VoIP infrastructure.
Experience Voice like never before
CONNECTIVITY
Strong, stable connections
Every call deserves the best route. With our direct-to-carrier access and SmartRouting engine, we always find the fastest stable connection for your Voice traffic
Eradicate post dialing delay
The phone rings as soon as you or your customer press ‘call’. Our solid infrastructure with global Points Of Presence brings post dialing delay to zero.
Clear sounding calls
Nothing gets in the way of a conversation like static. Our infrastructure and in-house telco stack are compatible with all carrier networks, optimizing call quality.
QUALITY
The infrastructure that makes the difference
Call like a local from anywhere
Do business like a local company anywhere in the world. Get a reliable caller ID and use our local or toll-free Numbers to create localized experiences.
Voice capabilities
Create custom Voice applications with our Voice API. Add menus to your call flow with IVR or protect user’s privacy with masked numbers.
No hidden cost
Enjoy the simple pricing of our reliable short- and long-codes, and never pay longer than your actual calling time. We bill by the second.
NO HIDDEN COST
Virtual Numbers
Allow customers to get in touch however they want. Our local and toll-free Numbers are compatible with all our communications solutions.
Scalable SIP trunking
Create as many virtual connections to the PSTN as you need with scalable SIP Trunking. Experience the benefits of fast and reliable VoIP.
Voice API
Program Voice with our API. Send outbound messages, configure call flows for inbound calls, and get insights into your Voice calls.
Programmable SMS
Send and receive SMS messages, with an API trusted by the world’s most innovative and fast-growing companies.
Send messages with more speed, deliverability, and reliability
As the only communications platform registered as a carrier, Bytecity allows you to send and receive messages faster, safer, and cheaper.
Send SMS messages at scale
Whether you’re sending a few hundred or a few million messages, our reliable auto-scaling API ensures that your messages get delivered on time.
Deliver messages around the world
Connect with your customers around the world. Choose from localized, virtual phone numbers in more than 70 countries worldwide.
Reach customers in any situation
Always reach your customers and be reachable thanks to Bytecity built-in redundancies, failovers, and direct-to-carrier connections.
Built to unburden developers
Programmable SMS is built with developers in mind. Bytecity’s API ensures that you can start sending messages in minutes and rely on industry-leading deliverability.
- Extensive API documentation
- Production-ready SDKs
- Pre-built 2FA solutions
- Free test credits, no trial period
Never pay more than you should
Leverage our global scale and infrastructure to get the best price for your messages.
Competitive rates
Our routing technology gets you the best rates at the best quality.
Pay as you go
Pay only for what you use. No contracts. No capacity planning.
High-volume discounts
Take advantage of bulk pricing for high-volume messaging.
Free inbound SMS
Only pay for outgoing SMS. Inbound messages are free.
Talk to your customers on WhatsApp
Automate notifications and provide support through our omni-channel Inbox or WhatsApp API, officially supported by WhatsApp.
Elevate your customer experience
- Get up and running
Create a brand profile and connect via API or Inbox interface.
- Connect with customers
Communicate with customers on WhatsApp for Business.
- Increase loyalty
Drive better, more personalized experiences that delight customers.
- Unify channels in a single interface
- Offer better support and keep context
- Send automated notifications
- Send files, video and locations
Intuitive for your business
One straightforward tool
Bringing all your channels and tickets into one easy-to-use tool means less effort and overhead for agents.
Get more done
Get tickets handled as efficiently as possible with SLAs and routing based on skills and languages.
Understand how your agents are doing
See how your agents are performing real time and compare with SLAs and past data at a glance.
Impactful for your customers
Deliver seamless experiences
Conversations with customers are more informed and natural when you can see all of their past tickets and conversations.
Be where your customers are?
Your customers can reach you on their favorite channels, including WhatsApp, Messenger, Email and more.
So much more than text
Add more context to your conversations by sending and receiving screenshots, files and more.
Elevate your customer experience
Detect topic and language
Recognize the topic and language of a ticket and assign automatically.
Set custom hours
Set opening hours and trigger the right response for customers at any hour.
Let auto-reply help you
Handle common questions automatically so agents can focus.
Translate automatically
Help customers out, even when in languages your agents do not speak.
Skill-based routing
Send tickets to the right agents with the skills to handle them best.
Live ticket queuing
Keep track of your agents’ status, current ticket and more.
Create WhatsApp templates
Use customizable, pre-approved WhatsApp message templates.
Integrate the WhatsApp API
Send and receive WhatsApp messages programmatically via your products.
Machine Learning and AI
Increase productivity by leveraging Machine Learning and AI.
You’re in good company
Increase your productivity by having all your customer communication channels in one place, with Inbox.
Secure by default
Enterprise-grade security is built into our products by default.
World-class support
24/7 support for you and your team, with local presence in 7 countries.
Regulatory compliance
We help you comply with all applicable laws and regulations, including GDPR.
Programmable Conversations
Access the world’s most popular communication channels through a single API.
OMNI-CHANNEL COMMUNICATIONS
Multiple channels, one seamless thread
One conversation
Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.
One customer profile
Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.
One API
Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.
CHANNELS
One conversation
Chat with each customer in a single conversation that threads together multiple communication channels. Create an agent interface that contains all the context.
One customer profile
Make fragmented customer communication a thing of the past. Create rich profiles of active channels for each customer to deliver the ultimate personalized experience.
One API
Save overhead and developer time by connecting to a growing directory of communication channels through a single API, instead of maintaining multiple connections.
CHANNELS
- SMS
- Messenger
- Telegram
- Line
Use cases
- Access the WhatsApp Business API
Integrate the WhatsApp Business solution into your existing channels and reach customers on one of the largest communication platforms in the world.
- Simplify Customer Support
Give your support agents the context they need. Allow them to manage all interactions with a customer in a single thread, so they always pick up where they left off.
- Effective outbound sales
Reach out to existing customers on their preferred channels with relevant product information and updates to increase spend and brand loyalty.
Benefits
- One conversation
- One customer profile
- One API
- Omni-channel access
Features
Multiple channels, one seamless thread
Customer preferred channel
Automatically contact customers on the last used channel, while retaining the freedom to select a different platform when needed.
Unified conversation threads
One customer, one conversation. Find all customer interactions on connected channels in a single thread, and never lose context.
Channel fallbacks
Coming soon
Make sure urgent messages get read on time. Set a conditional fallback channel to increase the chance of your message being read.
Automated follow-ups
Coming soon
Keep leads in your sales funnel. Send automated follow-ups to customers on whichever channel they prefer.
360° customer profile
Anonymous customers are a thing of the past. Identify users and add them to an existing rich profile to deliver a personalized experience.
Omni-channel
Integrate the Programmable Conversations API and connect with customers on an ever-growing number of channels from a single view.
Build your own channel
Coming soon
Have a custom communication channel that we don’t support yet? Programmatically integrate it into our API and add it to the conversation.
Voice call support
Coming soon
No matter who you call or text, get the complete picture. Add the context of phone calls to your conversations history.
Integrate the WhatsApp Business solution into Zendesk with the Bytecity native app
Integrate WhatsApp messaging into Zendesk directly. Install the native Bytecity app in Zendesk and add the WhatsApp Business solution, Facebook Messenger, WeChat, Telegram, Line and SMS as communication channels.
NO CODE SOLUTIONS
Try Bytecity for Zendesk
Discover the power of Programmable Conversations in our native Zendesk App and use Zendesk’s powerful ticketing system and reporting features to improve your customer support.
Early Access
Send emails through a simple, reliable API.
Advanced email capabilities for your app, website or product
Integrate email in your omnichannel communications strategy.
Transactional Emails
Reset user passwords, protect data with 2FA, update users on their account activity and more.
Marketing Emails
Activate and onboard new customers, enable user invites and sharing, share product updates and more.
Fallback Messages
Make sure your message always reaches your customers by setting up fallbacks to and for your emails across communication channels.
FEATURES
Fortify your emails with cutting-edge features and analytics
Unmatched Deliverability
Don’t lose customers over late or undelivered emails, with industry-leading 96% email delivery rate.
Real-time performance data
Ensure your most critical emails arrive on schedule and keep track of performance data in real time.
Dynamic templates
Customize your emails programmatically at a group or individual level with flexible email templates.
Flexible SMTP injection
Invoke email messages via SMTP, leveraging robust capabilities in just a few steps.
Multiple channels, one API
Unify customer conversations on WhatsApp, WeChat, Messenger and more with Programmable Conversations.
Real-time webhooks
Enhance your messaging flows with trigger-based fallbacks via email, SMS, Voice and more.
USE CASES
Boost engagement, increase retention and reduce churn with fast, reliable transactional email
- Account creation notices
- Password resets
- Suspicious log-in notifications
- App error messages
- Purchase receipts
- Shipping notifications
Save valuable development time
Ship faster with our omnichannel and no-code-solutions.
Flow Builder
Build intelligent messaging flows without writing a single line of code.
Programmable Conversations
Access the world’s most popular channels through a single API.
Flow Builder
The power of our Voice and SMS solutions at your fingertips, without writing a single line of code.
Business communications made easy
No code required
Give your developers the day off. All of our flows are intuitive to implement using our visual editor. The Flow Builder makes communication easy for everyone.
Global reach in one flow
Attach multiple Numbers from different countries to a single flow. Our global infrastructure allows you to build a global call center from a single location.’
Create Flows in minutes
The user-friendly visual editor is filled with pre-built Voice and SMS templates that you can use within your workflow to gain full control over your communication flows.
Get started with our standard flows
SMS to Email
Send and receive SMS messages directly from any email client.
IVR phone menu
Let your customers guide themselves with a customizable, built-in menu.
Forward Calls
Automatically direct incoming calls to pre-programmed phone numbers.
Text-to-Speech
Create tailored voice messages with text to speech in one of 20 languages.
Opt-in and opt-out
Allow customers to opt in or out of your SMS marketing campaign by sending a keyword.
SMS to HTTP
Make a GET or a POST request upon receiving an incoming SMS.